Category Archives: 2020 Companies

179. 2020 I.T. Plans? Lost Luggage Lessons (C*)

2020 Companies, Big Data, Concierge Customer Service, Index, Supply Chain Partners

American Airlines’ Lost-Luggage, Pain-Removal Solution

On a recent American Airlines trip, I turned on my cell phone as I landed at 10 PM. I got a text from American’s AI-bot alerting me that my checked bag did not make it to my hub-connection flight. There were also links for: filing my lost bag info and desired delivery address; and tracking the bag. Continue reading 179. 2020 I.T. Plans? Lost Luggage Lessons (C*) →

178. 2020 Sales Force Plans/Questions (B*)

2020 Companies, Big Data, Distribution Industry Sales, Index, WayPoint Analytics

Selling-Model Stress Fractures?

Recent surveys find that next-gen, B2B, digital-first buyers want only-scheduled-as-needed sales rep calls. They prefer, initially, maximum e-information and real-time e-support: 24/7/365. And, texts about real issues are preferred over “how’s-it-going”, outbound phone calls. Continue reading 178. 2020 Sales Force Plans/Questions (B*) →

177. Scary Strategic Questions for 2020 (A)*

2020 Companies, Big Data, Core Renewal, Distribution Industry Sales, Distribution Strategy, Index, Profit Analytics, Service Value Innovation Guidelines, WayPoint Analytics

The Usual Drill and What Breakthrough-Insight Experiments?

Calendar-year distributors: what’s your planning routine for 2020? Is it forecasts, goal setting and budgets, to beat last year by trying harder? Plus, what big-new-competitive-advantage experiments will you be trying? If you aren’t planning something a bit scary, then you are doing same old stuff in new clothes to get fading results. Continue reading 177. Scary Strategic Questions for 2020 (A)* →

The Usual Drill and What Breakthrough-Insight Experiments?

Calendar-year distributors: what’s your planning routine for 2020? Is it forecasts, goal setting and budgets, to beat last year by trying harder? Plus, what big-new-competitive-advantage experiments will you be trying? If you aren’t planning something a bit scary, then you are doing same old stuff in new clothes to get fading results. Continue reading 177. Scary Strategic Questions for 2020 (A)* →

176. Distributor Puts Amazon’s 14 Principles to Work

2020 Companies, AmazonBusiness, Concierge Customer Service, Distribution Industry Sales, Distribution Strategy, Index, Service Value Innovation Guidelines, WayPoint Analytics

Principles for Innovating

Google: “Amazon’s 14 Leadership Principles”. Here’s how a distributor put them to work.

Principle #1 (P#1); “Customer Obsession”

(CEO speaking): We subscribe to a customer/SKU, net-profit analytics service. We were initially shocked by the net-profit winners and losers. But, if we were going to reinvent service-value in a Frugal (P#10) way, we should start obsessing about our most net-profitable customers and customer niches. Continue reading 176. Distributor Puts Amazon’s 14 Principles to Work →