Category Archives: Service Value Innovation Guidelines

216. Man Plans, God Laughs*. But, Still Bet Smarter

2020 Plans Blasted by C19

The Pandemic has hit most 2020 business plans severely. Action CEOs have:

  1. Raced to stop the bleeding while complying with C19 guidelines.
  2. Then, moved to remedial surgery. “Downsize, Upgrade..[1]
  3. Maintained a can-do spirit while looking for new, pandemic-created needs to solve (profitably?) amongst both customers and suppliers.
  4. Made many decisions hoping for best payoffs.

Continue reading 216. Man Plans, God Laughs*. But, Still Bet Smarter

193. The C-19 Shift: Virtual-First!

Everybody is Embracing Virtual Interactivity and On-Line Buying

C-19 disruptions are all-consuming for CEOs. All are working long, stressful hours doing whack-a-mole heroics with empathy for the most-hard-hit.

But, the working-from-home crowd including – many of our customers’ buyers; our sales reps; and cautious seniors – are enjoying new-to-them, digital experiences.

Continue reading 193. The C-19 Shift: Virtual-First!

177. Scary Strategic Questions for 2020 (A)*

The Usual Drill and What Breakthrough-Insight Experiments?

Calendar-year distributors: what’s your planning routine for 2020? Is it forecasts, goal setting and budgets, to beat last year by trying harder? Plus, what big-new-competitive-advantage experiments will you be trying? If you aren’t planning something a bit scary, then you are doing same old stuff in new clothes to get fading results. Continue reading 177. Scary Strategic Questions for 2020 (A)*

The Usual Drill and What Breakthrough-Insight Experiments?

Calendar-year distributors: what’s your planning routine for 2020? Is it forecasts, goal setting and budgets, to beat last year by trying harder? Plus, what big-new-competitive-advantage experiments will you be trying? If you aren’t planning something a bit scary, then you are doing same old stuff in new clothes to get fading results. Continue reading 177. Scary Strategic Questions for 2020 (A)*

176. Distributor Puts Amazon’s 14 Principles to Work

Principles for Innovating

Google: Amazon’s 14 Leadership Principles”. Here’s how a distributor put them to work.

Principle #1 (P#1); “Customer Obsession”

(CEO speaking): We subscribe to a customer/SKU, net-profit analytics service. We were initially shocked by the net-profit winners and losers. But, if we were going to reinvent service-value in a Frugal (P#10) way, we should start obsessing about our most net-profitable customers and customer niches. Continue reading 176. Distributor Puts Amazon’s 14 Principles to Work