QPQ For The Good
Politics is giving QPQ a bad reputation. But, “this for that” can also be a selling tool for turning win-lose customer requests into win-win outcomes.
Distributor reps can use QPQ for transactional fairness.
“Mr. Customer: you want a lower price? Understandable! How can we turn a – you win, I lose event – into a win-win transaction? Perhaps a bigger order or the promise of greater future purchases?”
Continue reading 181. ALL-WIN, QUID PRO QUO (QPQ)
A few distributor CEOs have mentioned to me: “moving Rocks in 2020”. Are the “10 Rockefeller Habits” gaining some popularity? In that scheme, “Rocks” are the most-important, non-negotiable objectives. Will the harder, tougher term – “Rocks” – make 2020 resolutions more successful than past year vows?
Continue reading 180. Moving What “Rocks” in 2020 (D*)
American Airlines’ Lost-Luggage, Pain-Removal Solution
On a recent American Airlines trip, I turned on my cell phone as I landed at 10 PM. I got a text from American’s AI-bot alerting me that my checked bag did not make it to my hub-connection flight. There were also links for: filing my lost bag info and desired delivery address; and tracking the bag. Continue reading 179. 2020 I.T. Plans? Lost Luggage Lessons (C*)