Monthly Archives: December 2016

46. Best Customer Service? None! Re-Vision Rep Value in Distribution

To start, Amazon (AMZ) is teaching (especially) – younger, smarter, richer, busier – people to prefer buying on-line. Costly outside and inside reps aren’t in the equation. Follow below for some facts and questions about rep value in distribution.

 AMZ Service v Traditional (Distributor) Service

    1. Flexible hours, many prefer ordering digitally 24/7/365 v. 8-5; Mon-Friday; via people.
    2. Speed of Re-Buys: Re-buys on AMZ are faster than going through people. Folks are nice. But, they: slow things down; make mistakes; and offer limited, informational possibilities.
    3. Delivery response-time options from 1 hour, or to a few days beats one standard choice.
    4. Want information and demo videos on anything. AMZ and Google excel.
    5. Want crowd-sourced and rated reviews that beat one Rep’s opinion? AMZ provides.
    6. Other personal activity information? AMZ has it.
    7. Want to Check Prices or get The Best Price for popular, most-profitable-to-distributor items (SKUs that average high, Gross-Margin-Dollars per pick). AMZ has both (or Google it). AMZ can underprice most-profitable commodities due to its lowest cost: web site; warehouse picking; lack of reps; and eventually, last-mile-delivery costs.

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