Remember Back In the 70’s…
When Japanese products surpassed the quality of US goods. Then,
zero-defect methods jumped to the US in the ‘80’s. (Phil Crosby’s book,
“Quality is Free” was published on 1/1/80.) And, “Do It Right The First Time” became
the high service-value, low cost, high morale way to go.
Continue reading 169. What Happened to “Total Quality Management”, etc.
Many distributors do
not share general financial numbers with all employees on a regular basis. So,
new plays and innovation metrics (based on insights from customer and SKU
net-profit analytics) can’t be pursued. Too bad! All stakeholder groups would
WHY NOT SHARE?
In many of my
presentations over the years, I’ve asked roomfuls of distributor principals:
Continue reading 151. Share the Secret: “Profit” Is a Clean Word!