Category Archives: Roundtable

169. What Happened to “Total Quality Management”, etc.

Remember Back In the 70’s…

When Japanese products surpassed the quality of US goods. Then, zero-defect methods jumped to the US in the ‘80’s. (Phil Crosby’s book, “Quality is Free” was published on 1/1/80.) And, “Do It Right The First Time” became the high service-value, low cost, high morale way to go.   

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151. Share the Secret: “Profit” Is a Clean Word!

PROBLEM:

Many distributors do not share general financial numbers with all employees on a regular basis. So, new plays and innovation metrics (based on insights from customer and SKU net-profit analytics) can’t be pursued. Too bad! All stakeholder groups would benefit enormously. 

WHY NOT SHARE?

In many of my presentations over the years, I’ve asked roomfuls of distributor principals:

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